Terms & Conditions

AS THE TIME IS GETTING CLOSER FOR US TO SADLY CLOSE OUR DOORS, 4 MEMBERS OF STAFF HAVE BEEN REDUCED TO 1. BUSINESS IS NOW MUCH QUIETER DUE TO REDUCING STOCK LEVELS, THEREFORE, WE ARE NOW OPERATING ON REDUCED HOURS.

Payment:

Pay securely with debit/credit cards via Paypal.

As a United Kingdom based company we charge in GBP (Great British Pounds Sterling). If you are outside of the UK please make sure you have converted the value of your order to your home currency.

From the 1st January 2021 customers in the European Community, along with the USA/Rest of world, will not be charged UK VAT but may be subject to import duties depending on the value of your order. We (Scatter Crystals Ltd) are not responsible for any customs duties, they are the responsibility of you the customer.

We will not be held responsible for any currency or import duty issues. We have made every effort on this website to ensure our customers are aware of these issues.

VAT (Value added Tax):

New EU VAT changes: With effect from the 1st July 2021, the exemption on VAT and duties on orders below €22 will end for goods being sent to EU destinations. All orders of any value will now be subject to import VAT and duties. So, although we will not charge VAT on your order at point of sale, you may be charged import fees in your own country.

UK Royal Mail Recorded Delivery - £3.00.
Royal Mail aim to deliver within 1-2 working days. However, they do not guarantee this so deliveries may take longer.
Royal Mail do not class an item as lost until 15 working days from posting have passed. Once the 15 days have passed we can resend or refund the order and submit a claim for loss to Royal Mail.

Europe (Inc Rep Ireland)  - £10.00
Orders to Europe will be dispatched by Royal Mail International Signed For and delivery takes up to 7 days although this depends on the delivery countries postal service. (Royal Mail track this service as far as passing the order to the relevant countries postal service who are then responsible for delivery). 

Rest of World - £12.00
Overseas orders outside Europe will be dispatched by Royal Mail International Signed For and delivery takes up to 14 days although this depends on the delivery countries postal service. (Royal Mail track this service as far as passing the order to the relevant countries postal service who are then responsible for delivery). 

Delayed/lost deliveries:

Royal Mail aim to deliver Recorded Delivery items within 1-2 working days. However, this is not a guaranteed service and can take longer. Royal Mail do not class an item as lost until 15 working days from posting have passed. Once the 15 days have passed we can resend or refund the order and submit a claim for loss to Royal Mail.
For orders outside of the UK Royal Mail do not class an item as lost until 25 working days from posting have passed. therefore we cannot refund or replace packages until such date.

If you are in the USA, USPS is responsible for the delivery of your package. If the tracking status says 'delivered' but you dispute this, you must contact USPS as we have no control of the US postal service.