Terms & Conditions
AS THE TIME IS GETTING CLOSER FOR US TO SADLY CLOSE OUR DOORS, 4 MEMBERS OF STAFF HAVE BEEN REDUCED TO 1. BUSINESS IS NOW MUCH QUIETER DUE TO REDUCING STOCK LEVELS, THEREFORE, WE ARE NOW OPERATING ON REDUCED HOURS: MONDAY TO THURSDAY 9am - 12pm. WE ARE NOW CLOSED ON FRIDAYS.
Pay securely with debit/credit cards via Paypal.We also accept payments by UK Bank Transfers (BACS).
BACS payments: If payment is not made within 24 hours from the date of the order being placed, the order will be cancelled to enable us to put the goods back into stock.
All goods remain the property of Scatter Crystals Ltd until full payment has been received for the goods ordered.
As a United Kingdom based company we charge in GBP (Great British Pounds Sterling). If you are outside of the UK please make sure you have converted the value of your order to your home currency.
From the 1st January 2021 customers in the European Community, along with the USA/Rest of world, will not be charged UK VAT but may be subject to import duties depending on the value of your order. We (Scatter Crystals Ltd) are not responsible for any customs duties, they are the responsibility of you the customer.
If you are outside of the UK then payment must be by Paypal.
New EU VAT changes: With effect from the 1st July 2021, the exemption on VAT and duties on orders below €22 will end for goods being sent to EU destinations. All orders of any value will now be subject to import VAT and duties. So, although we will not charge VAT on your order at point of sale, you may be charged import fees in your own country.
The offices are open to dispatch orders Monday - Thursday. We are closed on Fridays.
Orders will be dispatched the same day Tuesday - Thursday if placed and paid for before 12pm. Orders placed on a Monday will only be dispatched same day if placed before 11am, this is due to our local Royal Mail collection office closing early on a Monday. All orders require a signature on delivery.
Europe (Inc Rep Ireland) - £10.00
Rest of World - £12.00
Royal Mail aim to deliver Recorded Delivery items within 1-2 working days. However, this is not a guaranteed service and can take longer. Royal Mail do not class an item as lost until 15 working days from posting have passed. Once the 15 days have passed we can resend or refund the order and submit a claim for loss to Royal Mail.
If you are in the USA, USPS is responsible for the delivery of your package. If the tracking status says 'delivered' but you dispute this, you must contact USPS as we have no control of the US postal service.Returns:
The Swarovski factory packs cannot be returned once opened. This is because once the tear off seal on the back of the packs has been removed the packs cannot be resealed and therefore cannot be resold to another customer. We offer a 7 day cooling off period on all other products and unopened factory packs on the condition that: The goods have not been used, purposely damaged or tampered with in any way.
You must contact us within 7 days to advise us of the return and the item must be returned with 14 days.
The safe return of the item is your responsibility.
Once the item has been received we will issue a refund. Please note: The refund is for the cost of the goods only, not the delivery charges.
We are committed to protecting and respecting the privacy or all our customers and visitors.
The information collected from customers is used for billing and administration purposes only and will be kept confidential. No information will be passed onto third parties.
Here at Scatter Crystals Ltd we are committed to protecting and respecting the privacy of all our customers (and visitors).
The information we collect from customers when making a purchase from our store is used for billing and administration purposes only and will be kept entirely confidential. Any contact information collected will expressly be contact details and payment information (such as credit or debit card). We guarantee that none of this information will be passed onto third parties.
For the purposes of analysing web traffic and to improve the site in general we may store information regarding visitor’s ISP domain, the time accessed and the pages visited.
Cookies set by Scatter Crystals Ltd
Cookies are small files placed on your web-enabled device while browsing the internet which aim to improve your browsing experience. For example:
Information you’ve already wanted can be remembered so you don’t have to enter it again the next time you visit.
Similarily, your login details such as username and password can be temporarily saved so you don’t have to enter them each time you visit.
They can also measure site traffic to help us make the service we provide even better.
For more information on these small files, you can read more on the Direct Gov website by following this link: Internet browser cookies - what they are and how to manage them.
Below we have listed the cookies used on this website as well as their use and how long they will last.
Cookies Collected By Scatter Crystals Ltd