Delivery Information

Postage Options & Prices:

The offices are open to dispatch orders Monday - Thursday. We are closed on Fridays.

Orders will be dispatched the same day Monday - Thursday if placed and paid for before 12pm. Orders placed after 12pm may not be dispatched until the following working day. All orders require a signature on delivery. 

UK Royal Mail Recorded Delivery - £3.00, UK Royal Mail Tracked 24 - £5.00.
Royal Mail aim to deliver within 1-2 working days. However, they do not guarantee this so deliveries may take longer.
Royal Mail do not class an item as lost until 15 working days from posting have passed. Once the 15 days have passed we can resend or refund the order and submit a claim for loss to Royal Mail.

If your order is urgent we recommend that you use the next day delivery service. 

UK Next Working Day Delivery - £7.80
Orders must be placed by 12pm Monday to Thursday to guarantee delivery for the following working day. We do not dispatch parcels on a Friday, therefore any orders placed will be dispatched on Monday. 

Customer Collection - No Charge
If you need your order in a hurry and would like to pick it up from our office in Northwich simply order online and choose the Customer Collection postage option at the checkout. Then contact us by email info@scattercrystals.co.uk or call 01606 40928 to arrange a time for collection so we can ensure your order is ready and waiting for you.  

Europe (Inc Rep Ireland)  - £10.00
Orders to Europe will be dispatched by Royal Mail International Signed For and delivery takes up to 7 days although this depends on the delivery countries postal service. (Royal Mail track this service as far as passing the order to the relevant countries postal service who are then responsible for delivery). 
For urgent orders, courier service is available, please contact us for a quote.

Rest of World - £12.00
Overseas orders outside Europe will be dispatched by Royal Mail International Signed For and delivery takes up to 14 days although this depends on the delivery countries postal service. (Royal Mail track this service as far as passing the order to the relevant countries postal service who are then responsible for delivery). 
For urgent orders, courier service is available, please contact us for a quote.

Customers outside of the UK may be charged import duty depending on the value of your order. We (Scatter Crystals Ltd) are not responsible for any customs duties, they are the responsibility of you the customer.