UPDATE: On Monday 6th April we will have one member of staff in the office to dispatch the orders that have come in this week while we have been closed. So if you need anything get your order in by 2pm on Monday 6th April.

First things first.......I hope you are well and staying safe throughout these challenging times. We are still working and as long my staff are safe to continue we will carry on. There are some changes however.......I (Deanna) am working from home as I am a renal patient currently on the kidney transplant list so i'm isolated. I am here to answer any emails so if you need anything feel free to email me and i'll reply (hopefully with the sun on my face from my garden). Terry, Ellie & Chloe will be covering the order processing side between them in the office so if you do need to place an order, don't worry there will be one of them there to process it. If business inevitably declines we will be reducing hours in the office so if you cannot get through to us over the phone please drop us an email.

No other people will be crossing our threshold into the business premises. We are reducing the number of Swarovski orders we send in to limit the number of deliveries that we receive. Unfortunately this also means that at this time we can not offer appointments for anybody to come to the business premises to view products or click & collect. My staff are literally my family.........Terry (dad), Ellie (daughter) & Chloe (may as well be my daughter) and their safety is more important than anything. When these crazy times are over I hope I still have a business to come back to but more importantly I hope my family, friends and customers are all safe and well.

I have received some communication from both Swarovski and Royal Mail that may impact on deliveries:

Swarovski are still working to process orders however, on a temporary basis to protect their workforce they are on minimum working mode at the factory in Austria where the crystals are produced. This may lead to delays on the production of items which are currently not on stock. 

Royal Mail have until further notice suspended the Special Delivery next day by 1pm guarantee. As a result of this they will not refund any Special Delivery postage costs if items do not arrive within the usual guaranteed time. Special Delivery items will still be given priority and Royal Mail will aim to get them to you on time. 

Royal Mail have put a temporary procedure in place regarding capturing signatures on delivery. To protect the workforce they will no be requesting a signature but will capture the recipients name and will ensure that the item is taken in.

I hope that this situation doesn't last too long, that your businesses don't suffer too much and that every one of you keep well.

Take care 

Deanna Cooke