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Terms and Conditions
Payment
If paying by cheque or bank transfer: If payment is not made within one week from the date of the order being placed, the order will be cancelled to enable us to put the goods back into stock.
All goods remain the property of Scatter Crystals Ltd until full payment has been received for the goods ordered.
As a United Kingdom based company we charge in GBP (Great British Pounds Sterling). Please make sure you have converted the value of your order to your home currency.
Customers in the European Community are not subject to any import duties. USA and all other countries may be charged import duty depending on the value of your order. We (Scatter Crystals Ltd) are not responsible for any customs duties, they are the responsibility of you the customer.
We will not be held responsible for any currency or import duty issues. We have made every effort on this website to ensure our customers are aware of these issues.
VAT (Value added Tax)
VAT of 17.5% is charged on all UK orders and will be automatically added at the checkout process.
Customers from outside of the UK can select their country from a drop down menu in the shopping cart, if the county is exempt from VAT then the charge will be removed.
Delivery:
Orders will be dispatched the same day if placed and paid for before 2pm.
If paying by cheque, goods will be dispatched once funds have cleared.
We will contact you if any items ordered and paid for are found to be not in stock . We can either back order the goods or issue a refund.
UK Next Day Delivery orders must be placed by 2pm Monday to Thursday to guarantee delivery for the following working day. Next Day orders placed on a Friday before 2pm will be delivered on the following Monday. (Orders placed on a Friday after 2pm will be delivered on the following Tuesday).
UK orders will be dispatched by Royal Mail Recorded Delivery, Royal Mail Special Delivery or DHL depending on the chosen delivery option and the value/contents/weight of the package.
Overseas orders will be dispatched by Royal Mail International Signed For and delivery takes up to 14 days. For urgent orders, courier service is available, please contact us for a quote.
Customers in the European Community are not subject to any import duties. USA and all other countries may be charged import duty depending on the value of your order. We (Scatter Crystals Ltd) are not responsible for any customs duties, they are the responsibility of you the customer.
Delayed/lost deliveries:
Royal Mail recorded signed for items are usually delivered within 1-2 working days. However, this is not a guaranteed service and can take longer. Royal Mail do not class an item as lost until 15 working days from posting have passed. Once the 15 days have passed we can resend or refund the order and submit a claim for loss to Royal Mail.
If your order is urgent we recommend that you use the next day delivery service which is guaranteed for orders placed before 2pm.
Returns:
The Swarovski factory packs cannot be returned once opened. This is because once the tear off seal on the back of the packs has been removed the packs cannot be resealed and therefore cannot be resold to another customer. We offer a 7 day cooling off period on all other products and unopened factory packs on the condition that: The goods have not been used,purposely damaged or tampered with in any way.
You must contact us within 7 days to advise us of the return and the item must be returned with 14 days.
The safe return of the item is your responsibility.
Once the item has been received and we are happy that it hasn't been tampered with, we will issue a refund. Please note: The refund is for the cost of the goods only, not the delivery charges.
Any goods found to be faulty/damaged can be returned for a full refund or a replacement at no extra cost. You must contact us within 7 days to advise us of the fault/damage. No returns will be accepted if you do not contact us within this time. The faulty/damaged item must be returned to Scatter Crystals Ltd before we can issue a refund.
Privacy Policy:
We are committed to protecting and respecting the privacy or all our customers and visitors.
The information collected from customers is used for billing and administration purposes only and will be kept confidential. No information will be passed onto third parties.
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