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Opening hours 9 am - 4.30pm Mon - Fri

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YOU ARE VIEWINGTerms & Conditions

Terms and Conditions

Payment

If paying by bank transfer: If payment is not made within one week from the date of the order being placed, the order will be cancelled to enable us to put the goods back into stock.
All goods remain the property of Scatter Crystals Ltd until full payment has been received for the goods ordered.

As a United Kingdom based company we charge in GBP (Great British Pounds Sterling). Please make sure you have converted the value of your order to your home currency.

Customers in the European Community are not subject to any import duties. USA and all other countries may be charged import duty depending on the value of your order. We (Scatter Crystals Ltd) are not responsible for any customs duties, they are the responsibility of you the customer.

We will not be held responsible for any currency or import duty issues. We have made every effort on this website to ensure our customers are aware of these issues.




VAT (Value added Tax)


VAT of 20% is included on all UK orders. All of our prices are shown on the website inclusive of VAT

Customers from outside of the UK can select their country from a drop down menu in the shopping cart, if the county is exempt from VAT then the charge will be removed.




Delivery:

Orders will be dispatched the same day if placed and paid for before 2pm. 
We will contact you if any items ordered and paid for are found to be not in stock . We can either back order the goods or issue a refund.


UK Next Day Delivery orders must be placed by 2pm Monday to Thursday to guarantee delivery for the following working day. Next Day orders placed on a Friday before 2pm will be delivered on the following Monday. (Orders placed on a Friday after 2pm will be delivered on the following Tuesday).

UK orders will be dispatched by Royal Mail Recorded Delivery, Royal Mail Special Delivery or courier depending on the chosen delivery option and the value/contents/weight of the package.

Overseas orders will be dispatched by Royal Mail International Signed For and delivery takes up to 14 days. For urgent orders, courier service is available, please contact us for a quote.

Customers in the European Community are not subject to any import duties. USA and all other countries may be charged import duty depending on the value of your order. We (Scatter Crystals Ltd) are not responsible for any customs duties, they are the responsibility of you the customer.

Delayed/lost deliveries:

Royal Mail recorded signed for items are usually delivered within 1-2 working days. However, this is not a guaranteed service and can take longer. Royal Mail do not class an item as lost until 15 working days from posting have passed. Once the 15 days have passed we can resend or refund the order and submit a claim for loss to Royal Mail.

If your order is urgent we recommend that you use the next day delivery service which is guaranteed for orders placed before 2pm.



Returns:

The Swarovski factory packs cannot be returned once opened. This is because once the tear off seal on the back of the packs has been removed the packs cannot be resealed and therefore cannot be resold to another customer. We offer a 7 day cooling off period on all other products and unopened factory packs on the condition that: The goods have not been used,purposely damaged or tampered with in any way.
You must contact us within 7 days to advise us of the return and the item must be returned with 14 days.
The safe return of the item is your responsibility.
Once the item has been received and we are happy that it hasn't been tampered with, we will issue a refund. Please note: The refund is for the cost of the goods only, not the delivery charges.
Any goods found to be faulty/damaged can be returned for a full refund or a replacement at no extra cost. You must contact us within 7 days to advise us of the fault/damage. No returns will be accepted if you do not contact us within this time. The faulty/damaged item must be returned to Scatter Crystals Ltd before we can issue a refund.

If you return any items from orders which have had the volume discount applied, the original order will be recalculated and the returned item refunded accordingly.


Privacy Policy:

We are committed to protecting and respecting the privacy or all our customers and visitors.
The information collected from customers is used for billing and administration purposes only and will be kept confidential. No information will be passed onto third parties.

Here at Scatter Crystals Ltd we are committed to protecting and respecting the privacy of all our customers (and visitors).
        
The information we collect from customers when making a purchase from our store is used for billing and administration purposes only and will be kept entirely confidential. Any contact information collected will expressly be contact details and payment information (such as credit or debit card). We guarantee that none of this information will be passed onto third parties.
        
For the purposes of analysing web traffic and to improve the site in general we may store information regarding visitor’s ISP domain, the time accessed and the pages visited.        

Should you have any queries relating to our Privacy Policy, please contact us at info@scattercrystals.co.uk.

Cookies set by Scatter Crystals Ltd
Cookies are small files placed on your web-enabled device while browsing the internet which aim to improve your browsing experience.  For example:
            
Information you’ve already wanted can be remembered so you don’t have to enter it again the next time you visit.
Similarily, your login details such as username and password can be temporarily saved so you don’t have to enter them each time you visit.
They can also measure site traffic to help us make the service we provide even better.
        
For more information on these small files, you can read more on the Direct Gov website by following this link: Internet browser cookies - what they are and how to manage them.

Below we have listed the cookies used on this website as well as their use and how long they will last.

Cookies Collected By Scatter Crystals Ltd

Cookies Collected By Third Parties





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